Engineering Intelligent Systems for Modern Enterprises
From the flagship Hitam CRM omnichannel suite to tailored AI chatbots and high-performance web applications, we build software that scales your operations.
Hitam — All-in-One CRM & Omnichannel Automation Suite
Modern businesses lose 30% of high-intent leads because inquiries sit unnoticed across Instagram DMs, WhatsApp chats, Facebook pages, and missed phone calls. Hitam brings every customer interaction into a single collaborative team inbox backed by visual CRM pipelines, automated drip campaigns, and scheduled social content.
Omnichannel Channels Unified
Key Metrics
Hitam Ecosystem & Standalone SaaS
WhatsApp API
Many enterprises love their existing CRM or custom-built internal ERP, but lack a direct, compliant way to send and receive WhatsApp messages at scale. Hitam's WhatsApp API bridges this gap by offering developer-friendly REST endpoints, instant webhook triggers, template approval tooling, and green-tick verification assistance without forcing you to switch your core database.
Social Scheduler
Managing distinct social profiles on Instagram, Facebook, Google Business, LinkedIn, and YouTube consumes hours every single day. Most social tools only handle publishing, ignoring the vital sales conversations happening in your comment sections. Hitam's Social Media Scheduler combines visual cross-channel planning with a unified comment moderation inbox so your marketing team can publish and your sales team can convert in real time.
Cloud IVR & Calling
Giving out personal mobile numbers leads to lost customer calls when lines are busy, zero call recordings for quality audits, and no way to know if your sales reps followed up. Hitam's Smart Cloud IVR provides a centralized virtual business number with customized audio greetings ('Press 1 for Sales, Press 2 for Support'), round-robin agent forwarding, and direct syncing into customer timelines.
Bespoke Development & Consulting
Web Dev & Hosting
Most commercial websites are built on bloated CMS templates that take 5+ seconds to load, get hacked frequently, and fail to generate qualified buyer inquiries. At BizSoft, we develop bespoke web applications using Next.js 16, React 19, and modern headless architectures. Every website is engineered for speed, search engine dominance, and direct integration with WhatsApp and your CRM, backed by fully managed cloud hosting so you never worry about servers, SSL, or updates.
AI Chatbot
Old-fashioned chatbots that only show rigid buttons like 'Click 1 for Pricing' frustrate visitors and drive them to your competitors. Our custom AI chatbots use state-of-the-art Large Language Models (LLMs) connected directly to your company's product catalogs, PDF brochures, internal manuals, and FAQs. The AI understands natural human conversation, handles complex technical inquiries, asks probing qualification questions, and pushes high-intent leads straight into your CRM.
AI Transformation
Many established enterprises run on reliable, custom-built ERPs, accounting systems, and internal portals. However, these tools are often islands of data requiring manual copy-pasting, human data entry, and slow email back-and-forth. Our AI Transformation service injects cutting-edge AI into your current software without risky tear-and-replace overhauls. We build intelligent bridges, OCR extraction engines, predictive analysis models, and autonomous agent loops that perform repetitive work at machine speed.
Ready to Automate Your Business Operations?
Whether you need a ready-to-deploy WhatsApp & CRM subscription or a completely custom AI automation pipeline, we are ready to build it.