Professional Virtual Number & Cloud IVR. Zero Missed Leads.
Give your business an enterprise voice image. Route calls across your sales agents with multi-level IVR trees, automatically record customer conversations, and trigger instant WhatsApp messages whenever a caller drops off.
Why traditional mobile numbers are hurting your business credibility
Giving out personal mobile numbers leads to lost customer calls when lines are busy, zero call recordings for quality audits, and no way to know if your sales reps followed up. Hitam's Smart Cloud IVR provides a centralized virtual business number with customized audio greetings ('Press 1 for Sales, Press 2 for Support'), round-robin agent forwarding, and direct syncing into customer timelines.
Prevents lost business from busy or unanswered phone calls, unprofessional personal phone lines, lack of oversight on sales conversations, and manual dial-outs.
Core Business Advantages
- ✓Dedicated Central Virtual Business Number (10-digit mobile or 1800 Toll-Free)
- ✓Multi-level interactive voice menu (Press 1 for Sales, Press 2 for Support)
- ✓Simultaneous or round-robin call routing across your team's personal mobile phones
- ✓Automatic high-fidelity call recording stored securely in the cloud
- ✓Instant automated WhatsApp follow-up sent to any caller who drops or misses a call
Key Platform Capabilities
Engineered for reliability, high throughput, and seamless team operations.
Custom Multi-Level IVR Menus
Design dynamic greetings and department menus using studio-quality voiceovers or AI text-to-speech in English, Hindi, and regional languages.
- ▸ Day and night business hours routing rules
- ▸ Multi-language language selection prompt
- ▸ Custom hold music and promotional announcements
- ▸ VIP customer routing directly to senior account managers
Smart Agent Routing & Hunt Groups
Route calls to multiple agents simultaneously, sequentially, or round-robin so the first available rep answers immediately.
- ▸ Works directly on agents' existing mobile devices — no desk phones needed
- ▸ Agent status toggles (Available, Busy, In Meeting)
- ▸ Call transfer between departments during a live call
- ▸ Whisper mode for supervisors to coach new reps in real-time
Automated Missed Call WhatsApp Follow-Up
Whenever an inbound call is unanswered or after-hours, Hitam immediately triggers a WhatsApp message to the caller with your digital catalog or booking link.
- ▸ Fires in under 3 seconds after call disconnects
- ▸ Custom template: 'Sorry we missed your call! How can we assist you?'
- ▸ Includes interactive buttons to schedule a callback or chat on WhatsApp
- ▸ Logs the missed call in the Hitam CRM with high-priority alert to sales
Cloud Call Recording & Analytics
Every incoming and outgoing call is automatically recorded, compressed, and attached to the customer's CRM profile for easy playback.
- ▸ Crystal clear audio player embedded in the customer activity feed
- ▸ Detailed logs: call duration, agent pick-up time, caller location
- ▸ Supervisor quality scoring and performance tags
- ▸ Downloadable audio files with compliance encryption
Subscription Pricing Plans
Transparent monthly billing with annual discounts. No setup fees or hidden lock-ins.
IVR Starter
1 Dedicated Virtual Number with basic IVR greeting and routing up to 3 agents.
- ✓1 Dedicated 10-Digit Virtual Number
- ✓Single-level IVR Menu ('Press 1 for Sales, Press 2 for Support')
- ✓Up to 3 Agent Forwarding Extensions
- ✓500 Inbound Call Minutes included / month
- ✓Automated Missed Call WhatsApp Notification
- ✓Call Logs & Basic Analytics
- ✓Cloud Call Recording (30-day retention)
IVR Growth Suite
Multi-level menus, unlimited agent extensions, advanced hunt groups, and long-term call recordings.
- ✓1 Dedicated Virtual Business Number
- ✓Multi-Level Dynamic IVR Menu & Language Selector
- ✓Up to 10 Agent Forwarding Extensions
- ✓1,500 Inbound Call Minutes included / month
- ✓Instant Missed Call WhatsApp Message with interactive buttons
- ✓High-Definition Cloud Call Recording (1-year retention)
- ✓Call Whisper, Live Call Transfer & Supervisor Monitoring
- ✓Real-time CRM Sync with Hitam or External Webhook
- ✓Priority Support
Toll-Free Enterprise
Dedicated 1800 Toll-Free series, high concurrent channels, and custom ERP integration.
- ✓Official 1800 Toll-Free Number Series
- ✓30+ Concurrent Channels (Zero busy tones)
- ✓Unlimited Agent Extensions & Skill-Based Routing
- ✓5,000+ Call Minutes pools
- ✓Custom IVR Audio recorded by professional voice actors
- ✓Custom CRM/ERP Two-Way Webhook Integration
- ✓Dedicated Telephony Account Manager
Frequently Asked Questions
Do my team members need physical desk phones?▼
No. When a customer dials your virtual IVR number, the cloud system forwards the call directly to your agents' existing mobile phones or desktop softphones.
What happens if all agents are busy or don't pick up?▼
If a call goes unanswered, the caller hears a polite queue or voicemail message, and our system instantly fires a WhatsApp message to the caller with a link to chat or book a time.
Are all calls recorded automatically?▼
Yes. Every incoming and forwarded call is recorded in high quality and automatically linked to the customer's file in Hitam CRM for audit and training.
Can we port our existing phone number?▼
Yes, depending on telecom regulations in your circle, we can assist in porting or forwarding your existing landline or virtual number to our cloud IVR.
Get a Professional Cloud IVR System Running This Week.
Never let another prospective customer hear a busy tone. Empower your sales team with smart virtual telephony.