Subscription Products
Standardized cloud platforms for omnichannel customer management, WhatsApp automation, social publishing, and smart IVR calling.
Hitam
The Unified Operating System for Customer Conversations, Omnichannel CRM & Marketing Automation
Modern businesses lose 30% of high-intent leads because inquiries sit unnoticed across Instagram DMs, WhatsApp chats, Facebook pages, and missed phone calls. Hitam brings every customer interaction into a single collaborative team inbox backed by visual CRM pipelines, automated drip campaigns, and scheduled social content.
- ✓Single Team Inbox for WhatsApp, Instagram, Facebook, GMB, and Calls
- ✓Automated WhatsApp drip sequences, order notifications, and cart recovery
- ✓Visual drag-and-drop Kanban sales deal pipelines
- ✓Integrated Social Media Scheduler for reels, shorts, and feed posts
WhatsApp API
Connect Meta's Official WhatsApp Cloud API to Your Existing CRM, ERP, or Custom Software
Many enterprises love their existing CRM or custom-built internal ERP, but lack a direct, compliant way to send and receive WhatsApp messages at scale. Hitam's WhatsApp API bridges this gap by offering developer-friendly REST endpoints, instant webhook triggers, template approval tooling, and green-tick verification assistance without forcing you to switch your core database.
- ✓Drop-in REST API endpoints compatible with any backend (Node.js, Python, PHP, Java, .NET)
- ✓Instant bi-directional webhooks for incoming messages, delivery receipts, and read receipts
- ✓Self-service Meta template submission, approval tracking, and variable mapping
- ✓Automated transactional triggers: order confirmations, invoices, OTPs, tracking alerts
Social Scheduler
Schedule Posts, Reels & Shorts Across 5 Major Platforms and Reply to All Comments From One Place
Managing distinct social profiles on Instagram, Facebook, Google Business, LinkedIn, and YouTube consumes hours every single day. Most social tools only handle publishing, ignoring the vital sales conversations happening in your comment sections. Hitam's Social Media Scheduler combines visual cross-channel planning with a unified comment moderation inbox so your marketing team can publish and your sales team can convert in real time.
- ✓Simultaneous cross-posting to Facebook Pages, Instagram, LinkedIn, YouTube, and Google My Business
- ✓Full support for short-form video: Instagram Reels and YouTube Shorts
- ✓Google My Business local post scheduling to boost local search rankings
- ✓Unified Comment Inbox: read and reply to all post and video comments without leaving the dashboard
Cloud IVR & Calling
Turn Inbound Phone Calls Into Tracked Opportunities With Cloud IVR, Call Recording & Instant WhatsApp Follow-up
Giving out personal mobile numbers leads to lost customer calls when lines are busy, zero call recordings for quality audits, and no way to know if your sales reps followed up. Hitam's Smart Cloud IVR provides a centralized virtual business number with customized audio greetings ('Press 1 for Sales, Press 2 for Support'), round-robin agent forwarding, and direct syncing into customer timelines.
- ✓Dedicated Central Virtual Business Number (10-digit mobile or 1800 Toll-Free)
- ✓Multi-level interactive voice menu (Press 1 for Sales, Press 2 for Support)
- ✓Simultaneous or round-robin call routing across your team's personal mobile phones
- ✓Automatic high-fidelity call recording stored securely in the cloud