One Unified Screen for Every Customer Touchpoint. Zero Lost Leads.
Hitam unifies WhatsApp, Instagram DMs, Facebook Messenger, Google My Business reviews, cloud IVR calls, SMS, and social media scheduling into a single lightning-fast CRM dashboard.
Stop switching between 7 different apps to reply to customers
Modern businesses lose 30% of high-intent leads because inquiries sit unnoticed across Instagram DMs, WhatsApp chats, Facebook pages, and missed phone calls. Hitam brings every customer interaction into a single collaborative team inbox backed by visual CRM pipelines, automated drip campaigns, and scheduled social content.
Eliminates tool fragmentation, lost chat histories, delayed lead response, and unorganized sales pipelines by centralizing all communication channels into one collaborative platform.
Core Business Advantages
- ✓Single Team Inbox for WhatsApp, Instagram, Facebook, GMB, and Calls
- ✓Automated WhatsApp drip sequences, order notifications, and cart recovery
- ✓Visual drag-and-drop Kanban sales deal pipelines
- ✓Integrated Social Media Scheduler for reels, shorts, and feed posts
- ✓Multi-agent role management with audit logs and collision detection
Key Platform Capabilities
Engineered for reliability, high throughput, and seamless team operations.
Unified Omnichannel Inbox
Consolidate customer messages from WhatsApp, Instagram Direct, Facebook Messenger, Google My Business chats, SMS, and IVR call records in one synchronized stream.
- ▸ Shared multi-agent team inbox
- ▸ Agent collision detection (see who is replying in real-time)
- ▸ Internal team notes and @mentions on customer profiles
- ▸ Automated chat assignment by department, language, or round-robin
Meta Cloud WhatsApp Automation
Official WhatsApp Business API integration enabling broadcasting, green tick verification, interactive button templates, and 24/7 conversational flowcharts.
- ▸ Bulk campaign broadcasting with dynamic tag personalization
- ▸ Automated abandoned cart & payment link triggers
- ▸ Interactive button and list message workflows
- ▸ Real-time delivery, read, and response metrics
Visual Sales CRM Pipelines
Track every prospect from first hello to closed deal with custom stages, deal valuations, win probability forecasting, and activity tracking.
- ▸ Drag-and-drop Kanban pipeline views
- ▸ Custom field attributes and lead scoring
- ▸ Automated stage triggers (e.g. advance deal when contract is viewed)
- ▸ Revenue forecasting and team performance leaderboards
Integrated Social Media Scheduler
Plan, schedule, and bulk-publish posts, reels, and shorts across Facebook, Instagram, LinkedIn, GMB, and YouTube directly from Hitam.
- ▸ Visual weekly/monthly drag-and-drop calendar
- ▸ Unified comment management & auto-reply bots
- ▸ Shorts and Reels video scheduler
- ▸ AI caption generator and hashtag suggestions
Virtual Number & Cloud IVR Calling
Never miss a phone call. Setup interactive voice response trees ('Press 1 for Sales'), record incoming calls, and automatically create CRM contacts from calls.
- ▸ Custom IVR greeting and routing menus
- ▸ Simultaneous ringing across sales representatives
- ▸ Call recordings embedded directly in customer timelines
- ▸ Automated WhatsApp message sent after any missed call
No-Code Automation Builder
Build powerful if-this-then-that business workflows that trigger cross-channel actions based on customer behavior, tags, and pipeline movements.
- ▸ Trigger messages on form fills, website visits, or tag changes
- ▸ Webhook triggers to connect external accounting and ERP tools
- ▸ Time-delay sequences and conditional branching logic
- ▸ Pre-built automation blueprints for common industries
Subscription Pricing Plans
Transparent monthly billing with annual discounts. No setup fees or hidden lock-ins.
Growth Starter
Everything a team needs to centralize WhatsApp, Instagram, and Facebook chats with standard CRM features.
- ✓3 Team Agent Logins included
- ✓Unified Inbox: WhatsApp, IG, FB & GMB
- ✓Up to 5,000 Active Contacts
- ✓Official WhatsApp Cloud API Integration
- ✓Visual Kanban Sales Pipeline
- ✓Social Media Scheduler (1 profile per platform)
- ✓Standard Automation Workflows
- ✓Email & Chat Support
Business Pro
Unlimited team growth, full multi-channel automation, integrated IVR calling, and social scheduler.
- ✓10 Team Agent Logins included (extra ₹399/user)
- ✓Unlimited Active Contacts & Chat History
- ✓Omnichannel Inbox: WhatsApp, IG, FB, GMB & SMS
- ✓Integrated Cloud IVR Calling & Call Recording
- ✓Multi-Platform Social Scheduler (5 profiles each)
- ✓Advanced Workflow Automation & Webhooks
- ✓Broadcast Campaign Manager with A/B testing
- ✓CRM Custom Fields & Deal Stage Automations
- ✓Priority WhatsApp & Phone Support
Custom Enterprise
Tailored for large organizations with custom data residency, high-volume broadcasting, and dedicated account management.
- ✓Unlimited Agent Seats & Custom Roles
- ✓Dedicated Database / Private Cloud Deployment option
- ✓Custom ERP/SAP/Zoho Two-Way Integration
- ✓Custom AI Qualification Bot Integration
- ✓Dedicated Technical Account Manager
- ✓99.9% Uptime Guarantee SLA
- ✓Custom Staff Training & Onboarding Workshop
Frequently Asked Questions
Can multiple agents use the same WhatsApp number at once?▼
Yes! Because Hitam connects via the official Meta Cloud WhatsApp Business API, unlimited team members can respond simultaneously from desktop or mobile without disconnects.
Will our WhatsApp number get banned for broadcasting?▼
No. Hitam uses Meta's official WhatsApp Business Cloud API. Unlike unofficial scraping tools, your number is fully compliant with Meta policies, avoiding ban risks.
Can we purchase the WhatsApp API or Social Scheduler separately?▼
Yes! We offer WhatsApp API with webhooks, the Social Media Scheduler, and the Cloud IVR as standalone sub-products if you already have an existing CRM.
Can Hitam integrate with our existing ERP or software?▼
Absolutely. Hitam features comprehensive REST APIs and Webhook endpoints that allow seamless bi-directional synchronization with any database, ERP, or portal.
Consolidate All Customer Conversations with Hitam Today.
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